{"id":7577,"date":"2026-03-27T14:07:30","date_gmt":"2026-03-27T14:07:30","guid":{"rendered":"https:\/\/univers.tg\/?p=7577"},"modified":"2026-03-27T14:07:31","modified_gmt":"2026-03-27T14:07:31","slug":"amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes","status":"publish","type":"post","link":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/","title":{"rendered":"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes"},"content":{"rendered":"\n<p><br>L\u2019Institut National d\u2019Assurance Maladie (INAM) du Togo poursuit la modernisation de ses services avec le lancement d\u2019une plateforme en ligne destin\u00e9e \u00e0 recevoir les plaintes des assur\u00e9s. Cette nouvelle d\u00e9marche vise \u00e0 rendre le syst\u00e8me plus accessible, tout en am\u00e9liorant la qualit\u00e9 de la prise en charge dans le cadre de l\u2019Assurance Maladie Universelle (AMU).<\/p>\n\n\n\n<p><br>Jusqu\u2019ici, les b\u00e9n\u00e9ficiaires devaient se d\u00e9placer vers les guichets de la d\u00e9l\u00e9gation r\u00e9gionale du Grand Lom\u00e9 ou appeler le num\u00e9ro vert 8220 pour faire part de leurs r\u00e9clamations. Avec ce nouvel outil num\u00e9rique, ils peuvent d\u00e9sormais soumettre leurs dol\u00e9ances \u00e0 distance, \u00e0 tout moment, sans contrainte de lieu.<\/p>\n\n\n\n<p><br>\u00c0 travers cette innovation, l\u2019INAM entend simplifier les proc\u00e9dures pour les usagers et garantir un meilleur suivi des dossiers. L\u2019institution met \u00e9galement en avant une volont\u00e9 de renforcer la transparence et l\u2019efficacit\u00e9 de ses services, dans le but d\u2019offrir une r\u00e9ponse plus rapide et plus adapt\u00e9e aux pr\u00e9occupations des assur\u00e9s.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Institut National d\u2019Assurance Maladie (INAM) du Togo poursuit la modernisation de ses services avec le lancement d\u2019une plateforme en ligne destin\u00e9e \u00e0 recevoir les plaintes des assur\u00e9s. Cette nouvelle d\u00e9marche vise \u00e0 rendre le syst\u00e8me plus accessible, tout en am\u00e9liorant la qualit\u00e9 de la prise en charge dans le cadre de l\u2019Assurance Maladie Universelle (AMU).<\/p>\n","protected":false},"author":5,"featured_media":7578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-7577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sante"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG\" \/>\n<meta property=\"og:description\" content=\"L\u2019Institut National d\u2019Assurance Maladie (INAM) du Togo poursuit la modernisation de ses services avec le lancement d\u2019une plateforme en ligne destin\u00e9e \u00e0 recevoir les plaintes des assur\u00e9s. Cette nouvelle d\u00e9marche vise \u00e0 rendre le syst\u00e8me plus accessible, tout en am\u00e9liorant la qualit\u00e9 de la prise en charge dans le cadre de l\u2019Assurance Maladie Universelle (AMU).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/\" \/>\n<meta property=\"og:site_name\" content=\"UNIVERS.TG\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T14:07:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T14:07:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"475\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jeremy Ahossou\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeremy Ahossou\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/\",\"url\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/\",\"name\":\"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG\",\"isPartOf\":{\"@id\":\"https:\/\/univers.tg\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr\",\"datePublished\":\"2026-03-27T14:07:30+00:00\",\"dateModified\":\"2026-03-27T14:07:31+00:00\",\"author\":{\"@id\":\"https:\/\/univers.tg\/#\/schema\/person\/7630d7826904ffdd55c0d13d178b97eb\"},\"breadcrumb\":{\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage\",\"url\":\"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr\",\"contentUrl\":\"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr\",\"width\":1024,\"height\":475},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/univers.tg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/univers.tg\/#website\",\"url\":\"https:\/\/univers.tg\/\",\"name\":\"UNIVERS.TG\",\"description\":\"AUTORISATION HAAC N\u00b0 0123\/02-2024\/PL\/P\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/univers.tg\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/univers.tg\/#\/schema\/person\/7630d7826904ffdd55c0d13d178b97eb\",\"name\":\"Jeremy Ahossou\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/univers.tg\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b9367486cc4651720458a662d192721c9d7cc1f4afe379e49612ab1a610e08ca?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b9367486cc4651720458a662d192721c9d7cc1f4afe379e49612ab1a610e08ca?s=96&d=mm&r=g\",\"caption\":\"Jeremy Ahossou\"},\"url\":\"https:\/\/univers.tg\/index.php\/author\/jeremy-ahossou\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/","og_locale":"fr_FR","og_type":"article","og_title":"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG","og_description":"L\u2019Institut National d\u2019Assurance Maladie (INAM) du Togo poursuit la modernisation de ses services avec le lancement d\u2019une plateforme en ligne destin\u00e9e \u00e0 recevoir les plaintes des assur\u00e9s. Cette nouvelle d\u00e9marche vise \u00e0 rendre le syst\u00e8me plus accessible, tout en am\u00e9liorant la qualit\u00e9 de la prise en charge dans le cadre de l\u2019Assurance Maladie Universelle (AMU).","og_url":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/","og_site_name":"UNIVERS.TG","article_published_time":"2026-03-27T14:07:30+00:00","article_modified_time":"2026-03-27T14:07:31+00:00","og_image":[{"width":1024,"height":475,"url":"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr","type":"image\/jpeg"}],"author":"Jeremy Ahossou","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Jeremy Ahossou","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/","url":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/","name":"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes - UNIVERS.TG","isPartOf":{"@id":"https:\/\/univers.tg\/#website"},"primaryImageOfPage":{"@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage"},"image":{"@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage"},"thumbnailUrl":"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr","datePublished":"2026-03-27T14:07:30+00:00","dateModified":"2026-03-27T14:07:31+00:00","author":{"@id":"https:\/\/univers.tg\/#\/schema\/person\/7630d7826904ffdd55c0d13d178b97eb"},"breadcrumb":{"@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#primaryimage","url":"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr","contentUrl":"https:\/\/univers.tg\/wp-content\/uploads\/2026\/03\/Photo-inam-AMU.jpg?wsr","width":1024,"height":475},{"@type":"BreadcrumbList","@id":"https:\/\/univers.tg\/index.php\/2026\/03\/27\/amu-inam-une-plateforme-numerique-lancee-pour-mieux-traiter-les-plaintes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/univers.tg\/"},{"@type":"ListItem","position":2,"name":"AMU-INAM : une plateforme num\u00e9rique lanc\u00e9e pour mieux traiter les plaintes"}]},{"@type":"WebSite","@id":"https:\/\/univers.tg\/#website","url":"https:\/\/univers.tg\/","name":"UNIVERS.TG","description":"AUTORISATION HAAC N\u00b0 0123\/02-2024\/PL\/P","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/univers.tg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/univers.tg\/#\/schema\/person\/7630d7826904ffdd55c0d13d178b97eb","name":"Jeremy Ahossou","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/univers.tg\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b9367486cc4651720458a662d192721c9d7cc1f4afe379e49612ab1a610e08ca?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b9367486cc4651720458a662d192721c9d7cc1f4afe379e49612ab1a610e08ca?s=96&d=mm&r=g","caption":"Jeremy Ahossou"},"url":"https:\/\/univers.tg\/index.php\/author\/jeremy-ahossou\/"}]}},"_links":{"self":[{"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/posts\/7577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/comments?post=7577"}],"version-history":[{"count":1,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/posts\/7577\/revisions"}],"predecessor-version":[{"id":7579,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/posts\/7577\/revisions\/7579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/media\/7578"}],"wp:attachment":[{"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/media?parent=7577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/categories?post=7577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/univers.tg\/index.php\/wp-json\/wp\/v2\/tags?post=7577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}